- Shipping & Returns
Shipping & Returns
No returns on perishable items or used expendables. This includes but is not exclusive to yeast, grain, hops, yeast nutrients, rennet, cheesemaking kits, beermaking kits, photographic film, photographic paper, photographic chemicals.
You may return other new, unopened, unused items within 14 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). The customer is responsible for shipping costs if the return is not a result of our error, shipping damage, or a defective item.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Boxes and Packing
We make every effort to reuse the boxes and packing materials that we get when receiving our products. Your order will most likely ship in a recycled box with recycled packing materials. This simple action cuts down on our waste, saves money, and conserves energy. We are trying to be good neighbors and good citizens.